Buenos días, me pongo en contacto con ustedes para intentar solventar un problema que tengo desde la compra e instalación del juego. El problema no es otro, que el juego no funciona. Al abrir la aplicación, se queda la pantalla en negro, con el puntero del raton en color dorado, el propio del juego, pero no se ven graficos. Despues de pulsar Ctrl+Alt+Supr y cerrarlo aparecen estos detalles en el error:
“*—> Crash <—*
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 1660
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15518
When: 2012-09-17T13:10:00Z 2012-09-17T15:10:00+02:00
Uptime: 0 days 0:00:23
Flags: 0
—> System <—
Name: DANIELR-PC
IpAddr: 192.168.0.199
Processors: 8 [GenuineIntel:6:14:5]
OSVersion: Windows 6.1 (64 bit)
—> System Memory <—
Physical: 5871MB/ 8190MB 71%
Paged: 13086MB/16378MB 79%
Virtual: 2743MB/ 4095MB 66%
Load: 28%
CommitTotal: 3291MB
CommitLimit: 16378MB
CommitPeak: 3617MB
SystemCache: 3973MB
HandleCount: 26926
ProcessCount: 80
ThreadCount: 1198
—> Process Memory <—
Private: 904MB
WorkingSet: 212MB
PeakWorkingSet: 344MB
PageFaults: 279981
—> Game Context <—
MapId: 0
Flags: 0×2c1
ElapsedTime: 00:00:22
—> World State <—
<WorldState BufferCapacity=“0” BufferUsed=“0” DrawCalls=“0” Fps=“63” EffectLights=“0” ImageMemory=“1105024” Lights=“0” Materials=“0” OcclusionQueriesOccluded=“0” OcclusionQueriesStalled=“0” OcclusionQueriesUnoccluded=“0” Particles=“0” Submodels=“0” TextureLoadsPending=“0” TextureMemory=“278415144” Triangles=“0” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“8294400” />
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
—> Thread 0×6cc <—
…
1f’: Unknown image file format.
File 0xe71f stream 0×0 cancelled/failed
File 0xd015 stream 0×0 cancelled/failed
File 0×4b38 stream 0×0 cancelled/failed
File 0xe4cf stream 0×0 cancelled/failed
File 0xdeed stream 0×0 cancelled/failed
File 0xdb7c stream 0×0 cancelled/failed
Failed to load texture ‘0×00cf62’: Unknown image file format.
Failed to load texture ‘0×005bdb’: Unknown image file format.
Failed to load texture ‘0×00d9ed’: Unknown image file format.
Failed to load texture ‘0×004b38’: Unknown image file format.
Failed to load texture ‘0×00d015’: Unknown image file format.
Failed to load texture ‘0×00e71f’: Unknown image file format.
File 0xd9ed stream 0×0 cancelled/failed
File 0×5bdb stream 0×0 cancelled/failed
File 0xcf62 stream 0×0 cancelled/failed
File 0×4b39 stream 0×0 cancelled/failed
File 0xd016 stream 0×0 cancelled/failed
File 0xe720 stream 0×0 cancelled/failed
Failed to load texture ‘0×00cf62’: Unknown image file format.
File 0xcf63 stream 0×0 cancelled/failed
Failed to load texture ‘0×005bdb’: Unknown image file format.
Failed to load texture ‘0×00d9ed’: Unknown image file format.
Failed to load texture ‘0×005bfb’: Unknown image file format.
Failed to load texture ‘0×00c789’: Unknown image file format.
File 0xc789 stream 0×0 cancelled/failed
File 0×5bfb stream 0×0 cancelled/failed
File 0×5bdc stream 0×0 cancelled/failed
File 0xd9ee stream 0×0 cancelled/failed
Failed to load texture ‘0×00b93d’: Unknown image file format.
Failed to load texture ‘0×00c64e’: Unknown image file format.
Failed to load texture ‘0×005bfb’: Unknown image file format.
File 0xc64e stream 0×0 cancelled/failed
File 0xb93d stream 0×0 cancelled/failed
File 0×5bfc stream 0×0 cancelled/failed
Failed to load texture ‘0×00c789’: Unknown image file format.
Failed to load texture ‘0×00b93d’: Unknown image file format.
Failed to load texture ‘0×00c64e’: Unknown image file format.
File 0xc78a stream 0×0 cancelled/failed
File 0xb93e stream 0×0 cancelled/failed
File 0xc64f stream 0×0 cancelled/failed
—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1080
Version = 9.18.0013.0623
Description = NVIDIA GeForce GTX 580
Compat = 0×00100800
VidMem = 1536 MB"
he actualizado los drivers de la grafica a 304.XX y al a306.XX y sigue ocurriendo.
Ruego me ayuden, he pagado y no puedo hacer uso de el.
